Privacy Policy

1. Who We Are

Shock Experts LLP (“Shock Experts”, “we”, “our”, or “us”) builds software and interactive products, including Evidype and First Impré. This policy explains how we collect, use, and safeguard information across our products, sites, and related services.

2. Information We Collect

We collect the minimum information needed to operate effective services. Depending on how you interact with us, this may include:

• Account details such as name, email, organization, and billing contacts
• Usage data, device information, and diagnostics that help improve reliability
• Payment metadata processed by our PCI-compliant partners
• Content you intentionally submit, such as forms, onboarding questionnaires, or support requests
• Aggregated metrics that describe system performance without identifying individuals

3. How We Use Information

We process data when it is necessary to:

• Provision and secure accounts, integrations, and personalized onboarding
• Provide customer support and respond to requests
• Monitor system health, detect abuse, and maintain platform integrity
• Analyze product performance to guide improvements and roadmap priorities
• Comply with legal obligations and enforce contractual terms

4. Sharing and Disclosure

We do not sell personal information. We only share data with service providers that help us deliver our products (such as hosting, analytics, payment processing, or customer success tooling) under confidentiality agreements. We may disclose data if required by law, in connection with a merger or acquisition, or to protect the security of our services.

5. Data Retention and Security

We retain data for as long as needed to provide services, meet legal requirements, or resolve disputes. When data is no longer needed it is securely deleted or anonymized. We use modern infrastructure, access controls, and monitoring to protect information. No method is 100% secure, but we continually refine our safeguards.

6. Your Choices

You can update account information, request deletion, or export data by contacting us. Depending on your jurisdiction, you may have additional rights over your personal data. We honor those rights where applicable and will respond within required timelines.

7. International Transfers

Shock Experts operates globally. When data leaves its country of origin, we rely on approved transfer mechanisms such as Standard Contractual Clauses, continually assessing vendors for compliance.

8. Contact

Questions or requests about this policy can be sent to hi@shock-experts.com. Please include relevant context so we can respond quickly.